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Privacy Policy

Privacy Policy

This privacy policy explains how Coastal Discoveries processes personal data when you use the website, make an inquiry, or arrange a guided nature walk or local day excursion. It also describes the main choices and rights available to you under applicable data protection law.

Terms of Service Contact
Data collected only as described in this policy
Your rights and options are detailed below
Questions handled via our contact channel

How We Use Data

We use personal data to respond to inquiries, assess date and route suitability, confirm meeting and return arrangements, manage bookings and payments, communicate about guided excursions, and maintain internal records. We also use limited technical data to operate the website, improve reliability, detect misuse, and meet legal, accounting, and security obligations.

Processing is limited to operational, administrative, and legal needs.

Service Providers

We may share personal data with trusted service providers that support website hosting, communications, booking administration, payment processing, or related operational tasks. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.

Service providers receive only the information needed to perform their role.

Legal Disclosure

We may disclose personal data where required by law, regulation, court order, or a lawful request from a public authority. We may also share information when necessary to protect our rights, investigate fraud or misuse, or respond to a safety issue connected with a booking or excursion.

Disclosure may be required for compliance, safety, or recordkeeping obligations.
GDPR

Regulation

GDPR Basis

Where the GDPR applies, we process personal data on a lawful basis such as performance of a contract, steps taken at your request before a booking, compliance with legal obligations, legitimate interests in operating and improving our services, or consent where required. The relevant basis depends on the context of the interaction and the type of data involved.

This notice applies to individuals in the European Economic Area to the extent the GDPR governs our processing activities.
Reference materials
RegulationGeneral Data Protection Regulation (GDPR) - EUR-Lex
Supervisory AuthorityEuropean Data Protection Board
The GDPR section is intended for EEA users and related processing.

Privacy and data handling information

GDPR Rights

Where applicable, you may request access, rectification, erasure, restriction, portability, or objection. You may also withdraw consent where processing relies on consent. Some requests may be limited where we must retain information for legal, contractual, or security reasons.

GDPR rights are available only where the regulation applies and subject to legal limits.
Data category

Personal Data We Collect

We may process identification and contact details, booking and participation details, communication content, payment-related information, and technical data such as device, browser, and usage information. Where relevant to a guided walk or excursion, we may also process information you provide about preferred dates, route suitability, fitness level, language preference, and any access or safety considerations.

The categories collected depend on booking, inquiry, and website use.
Collection source

Sources of Personal Data

We collect data when you submit a website request, contact us by email or phone, make a booking, complete a payment, or communicate with us about an excursion. We may also receive limited technical data automatically from your browser or device when you visit the website, and we may generate internal records from our own booking and service administration.

Most information comes directly from the person making the request or booking.
Cookie type

Cookie Categories

The website may use essential cookies to support core functions such as page navigation and form submission. It may also use preference cookies to remember basic settings and, where enabled, analytics cookies to understand how visitors use the site. Cookies may be session-based or persistent depending on their purpose.

We use only limited cookie categories needed for operation and basic analysis.
User control

Cookie Controls

You can block or delete cookies through your browser settings, although some site functions may not work properly if essential cookies are disabled. Where the website provides a cookie preference tool, you may use it to manage non-essential cookies. Browser settings do not remove cookies already stored on your device, so you may need to clear them separately.

Cookie choices can be adjusted through browser settings and, where available, site controls.

Depending on your location and the applicable law, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, or ask for restriction or portability. Where processing is based on consent, you may withdraw that consent for future processing.

Available rights depend on the legal basis and the nature of the processing.

To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or processing concerned. We may ask for information needed to verify your identity and to understand the request. If a request cannot be fully granted, we will explain the reason where required by law.

Requests are handled after reasonable verification of identity and scope.

We retain personal data for the period needed to handle inquiries, manage bookings, provide the excursion, maintain business records, and meet legal or accounting obligations. When data is no longer required, we delete it or anonymize it unless a longer retention period is necessary for a lawful reason such as dispute handling or compliance.

We keep data only for as long as needed for the stated purpose or legal recordkeeping.

If we make material changes to this privacy policy, we will update the published version and may provide additional notice where appropriate. The revised policy applies from its effective date, and we encourage visitors to review it periodically.

We review this notice when our practices or legal obligations change.
Privacy Office

Privacy Contact

Privacy email
[email protected]
Privacy phone
+262 692 20 83 05
Postal address
70 Chemin des Bambous, 97426 Les Trois-Bassins
Privacy contact
[email protected]

Use the contact details below for privacy questions, rights requests, or policy-related correspondence.

Contact Page